3kvib Privacy Policy

3kvib ("we", "us", "our", "the Platform") is committed to protecting and respecting the privacy of every individual who interacts with our platform. This Privacy Policy applies to all personal data collected by 3kvib through the website at 3kvib.io, any mobile-optimised version of that site, and through any direct communications between you and our support team.

This policy should be read alongside the 3kvib Terms & Conditions, which govern the overall relationship between you and the platform, and the Responsible Gaming policy, which describes the player protection tools available to you. Together, these three documents form the complete framework governing your use of 3kvib.

We take our data protection obligations seriously. 3kvib does not engage in the sale, rental, or commercial exchange of personal data. Every piece of information we hold about you exists for the sole purpose of delivering a safe, fair, and personalised gaming experience — and for meeting the legal and fraud-prevention obligations that arise in the context of operating an online casino and sports betting platform serving players across Bangladesh.

If you have any questions about this policy or about how we handle your data, please contact our support team at [email protected]. Our team operates 24 hours a day, 7 days a week, and all correspondence is handled in English.

3kvib collects personal data from you in several ways: directly when you register and use your account, automatically when you interact with our platform, and from third-party sources where necessary for verification and fraud prevention. The categories of data we collect are described below.

2.1 Registration Data

When you create an account on 3kvib, we collect the following information:

• Your full legal name as it appears on your government-issued identification document
• Your date of birth (used for mandatory age verification — players must be 21 or older)
• Your residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Your mobile phone number (used for account verification and bKash/Nagad payment linking)
• Your email address (used for account communications and support)
• Your chosen username and a securely hashed version of your password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, you may be required to submit copies of the following documents:

• A government-issued photo ID (National ID card, passport, or driving licence)
• Proof of residential address (utility bill or bank statement dated within 90 days)
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number)

These documents are processed solely for identity verification and fraud prevention. They are stored securely and are not used for any other purpose.

2.3 Transaction Data

Every deposit, withdrawal, bonus award, and wagering transaction on your 3kvib account is recorded. This transaction log includes the amount, timestamp, payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank), transaction status, and any associated bonus activity.

2.4 Technical & Usage Data

When you access 3kvib, we automatically collect technical information about your device and session, including:

• IP address and approximate geographic location derived from it
• Browser type and version, operating system, and device type
• Pages visited, time spent on each page, and navigation paths within the platform
• Game sessions played, bets placed, and in-game events (for fairness auditing and responsible gaming monitoring)
• Session start and end timestamps

2.5 Communications Data

If you contact us via live chat, email, or any other channel, we retain a record of that correspondence, including your contact details and the content of the communication, for the purposes of resolving disputes, improving our support quality, and complying with applicable legal obligations.

We process the personal data we collect for clearly defined purposes. The table below maps each category of data to the specific purpose for which it is used.

We do not use your personal data for purposes other than those stated above without first obtaining your explicit consent or as otherwise permitted by applicable law.

3kvib processes your personal data on the following legal bases:

• Contractual necessity: Processing is required to provide the services you signed up for — operating your account, processing transactions, and delivering the gaming experience.
• Legal obligation: We are required to collect and retain certain data to comply with anti-money-laundering (AML) regulations, KYC obligations, and other applicable legal requirements.
• Legitimate interests: We process technical and usage data to protect the security and integrity of the platform, detect and prevent fraud, and improve our services — provided these interests are not overridden by your data protection rights.
• Consent: Where you have opted in to receive marketing communications, we process your contact details for that purpose on the basis of your consent. You may withdraw this consent at any time.

Where processing is based on consent, withdrawal of that consent does not affect the lawfulness of processing carried out before the withdrawal.

5.1 Payment Processors

To process deposits and withdrawals, 3kvib shares the minimum necessary transaction data with your chosen payment provider. These providers include bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. Each of these providers operates under its own privacy policy and data protection standards. 3kvib does not have visibility into or control over the internal data handling practices of these third-party providers beyond what is disclosed in their own published policies.

5.2 Identity Verification & Fraud Prevention

We may share identity verification data with specialist third-party KYC and fraud-prevention services. These services compare your submitted information against public records and watchlists in order to verify your identity and detect potential fraudulent activity. They act as data processors on our behalf and are contractually bound to process data only for the specific purpose for which it is shared.

5.3 Legal & Regulatory Disclosure

3kvib may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so or where we determine in good faith that such disclosure is necessary to protect the safety, rights, or property of 3kvib, its players, or the public.

5.4 No Commercial Data Selling

3kvib does not sell, rent, trade, or otherwise commercially exploit your personal data. We do not share your data with third-party advertisers, data brokers, or marketing aggregators under any circumstances.

3kvib retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account registration data: Retained for the lifetime of your account and for a period of five years following permanent account closure, in order to meet anti-money-laundering record-keeping obligations.
• KYC documents: Retained for five years from the date of verification or from the date of account closure, whichever is later.
• Transaction records: Retained for seven years from the date of each transaction, consistent with financial record-keeping obligations.
• Technical and usage data: Retained for up to 24 months from the date of collection, after which it is anonymised or deleted.
• Communications data (support logs): Retained for three years from the date of the communication.
• Marketing consent records: Retained for as long as your marketing consent remains active, plus two years following withdrawal of consent, to demonstrate compliance.

Where data is no longer required, it is deleted or irreversibly anonymised in a secure manner. Anonymised aggregated data (which cannot be used to identify any individual) may be retained indefinitely for platform analytics purposes.

3kvib employs a multi-layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-Bit SSL Encryption: All data transmitted between your browser or device and the 3kvib platform is encrypted using industry-standard 256-bit TLS/SSL protocols. This ensures that your login credentials, personal details, and financial transactions cannot be intercepted in transit.
• Separate Data Environments: Financial transaction data and login credentials are stored in separate, logically isolated database environments. A security incident affecting one environment does not automatically compromise the other.
• Access Controls: Access to personal data within 3kvib's internal systems is restricted to personnel who require it to perform their job functions. Access is controlled via role-based permissions and is audited regularly.
• Password Security: User passwords are stored using a modern cryptographic hashing algorithm. We do not store plain-text passwords and cannot retrieve your password — only reset it via a verified account recovery process.
• Fraud Detection Systems: Automated systems monitor account activity in real time for patterns consistent with fraud, unauthorised access, or money laundering. Suspicious activity triggers an immediate internal review.
• Periodic Security Reviews: 3kvib conducts regular internal security assessments and works with specialist security partners to identify and remediate vulnerabilities in our platform infrastructure.

3kvib uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, and gather anonymised analytics about how players use the site. We do not use cookies to serve third-party advertising or to track your activity on other websites.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, accept only certain categories, or delete existing cookies. Please be aware that disabling essential cookies may prevent certain features of the 3kvib platform from functioning correctly, including maintaining your login session.

For detailed instructions on managing cookies in your specific browser (Chrome, Firefox, Safari, Edge), please refer to your browser's help documentation.

As an individual whose personal data is processed by 3kvib, you hold the following rights in relation to that data. To exercise any of these rights, please contact our support team in writing at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days.

• Right to Access: You may request a copy of the personal data we hold about you. We will provide this in a clear, readable format, along with an explanation of how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update most registration information directly from your account settings.
• Right to Erasure: You may request that we delete your personal data. Note that this right is not absolute — we may be required to retain certain data to comply with legal obligations (such as AML record-keeping requirements) even after your account is closed.
• Right to Restrict Processing: In certain circumstances, you may request that we temporarily stop processing your personal data while a dispute or complaint is being resolved.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to us directly, for the purpose of transferring it to another service provider.
• Right to Object: You may object to the processing of your personal data where that processing is based on our legitimate interests. We will stop processing unless we can demonstrate a compelling legitimate ground that overrides your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

3kvib is strictly an adults-only platform. Registration and use of the platform is prohibited for any individual under the age of 21. We do not knowingly collect personal data from any person under 21 years of age.

As part of our registration process, all players are required to confirm that they are aged 21 or above. We also apply automated and manual age verification checks during the KYC process. If we discover or are notified that an account is held by a person under the age of 21, that account will be closed immediately, any balance will be returned to the original payment method (less any winnings generated during underage play), and all associated personal data will be deleted from our systems within 30 days, except where retention is required for legal or investigative purposes.

If you have reason to believe that a minor has registered an account on 3kvib, please notify us immediately at [email protected] so that we can take prompt action.

3kvib primarily serves players based in Bangladesh and processes the majority of personal data within data centre infrastructure that supports the Bangladesh region. However, some of our third-party service providers — including payment processors, identity verification partners, and cloud infrastructure providers — may process data in other jurisdictions.

Where personal data is transferred outside Bangladesh, we take steps to ensure that an adequate level of protection is maintained. This includes implementing contractual safeguards with our service providers that require them to protect your data to a standard equivalent to that described in this Privacy Policy.

By registering an account and using the 3kvib platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh as described in this section. We will always ensure such transfers are subject to appropriate protections and that your rights as a data subject are preserved regardless of where processing occurs.

3kvib reserves the right to update or amend this Privacy Policy at any time. When we make changes, the revised policy will be published on this page with an updated effective date at the top of the document. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Where a change to this Privacy Policy materially affects the way we process your personal data — for example, if we begin collecting a new category of data or start sharing data with a new category of third party — we will endeavour to notify you in advance via email or an on-platform notification. However, your continued use of the 3kvib platform after a revised policy has been posted constitutes your acceptance of the updated terms.

If you disagree with any change to this Privacy Policy, you should stop using the platform and contact support to request account closure in accordance with the procedure described in the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 3kvib handles your personal data, please reach out to our support team using the contact details below. We are committed to addressing all privacy-related inquiries promptly and transparently.

Please include your registered username and a clear description of your enquiry or request. For data rights requests, we may need to verify your identity before we can proceed. This is a security measure designed to protect your data from unauthorised disclosure.

All privacy correspondence should be in English to ensure the fastest and most accurate response from our support team.